# Tatcha

> Tatcha knowledge base – help articles and documentation.

## Tracking and Shipping

- [What if I received the wrong item?](https://help.tatcha.com/en_us/what-if-i-received-the-wrong-item-HJ5kvg5Rkl.md): Please email customercaretatchacom We must be contacted within 14 days of the delivery date Do not dispose of the wrong items until instructed as they may
- [Tracking An Order](https://help.tatcha.com/en_us/tracking-an-order-rko1vx5Cye.md): Once an order is shipped you will receive a shipping confirmation email with tracking information Please check your junkspam folder in case our communication
- [What if my items arrived damaged?](https://help.tatcha.com/en_us/what-if-my-items-arrived-damaged-ryAkDg9RJl.md): We take great care in packaging our products to ensure they arrive safely to you Please email customercaretatchacom as soon as you receive the shipment if it
- [International shipping](https://help.tatcha.com/en_us/international-shipping-B11ePx9C1g.md): International orders excluding Canada and Hong Kong are shipped through UPS UPS does not consider weekendsholidays as business days Prices displayed on Tat
- [What if my shipment is missing?](https://help.tatcha.com/en_us/what-if-my-shipment-is-missing-rybeDe5C1l.md): If your tracking information indicates your package has been delivered but you are unable to locate it we ask that you wait at least 3 more business days Som
- [What if items are missing from my shipment?](https://help.tatcha.com/en_us/what-if-items-are-missing-from-my-shipment-H1IxPg5Ayg.md): Please email customercaretatchacom We must be contacted within 14 days of the delivery date Do not dispose of the packaging material until instructed Doing
- [United States (USA) Shipping](https://help.tatcha.com/en_us/united-states-(usa)-shipping-rJtxvg9AJx.md): We ship domestically with UPS For PO Boxes we ship via USPS UPS may use SurePost in which USPS will complete the final miles of delivery Standard shipments t
- [General Shipping Information](https://help.tatcha.com/en_us/general-shipping-information-H1skPl90Je.md): Domestic Shipping in the USA    International Shipping Canada  Hong Kong    International Shipping All other locations

## Return Policies

- [What if I accidentally send an item in my return or return something that is not from Tatcha.com?](https://help.tatcha.com/en_us/what-if-i-accidentally-send-an-item-in-my-return-or-return-something-that-is-not-from-tatcha.com-rk6Jvg5Rye.md): TATCHA is not responsible for any items that are returned to us by mistake
- [How do I track my return shipment?](https://help.tatcha.com/en_us/how-do-i-track-my-return-shipment-ryQgPg90ye.md): The tracking number for the return shipment will be emailed to you once a return label is created Please check your spamjunk folder as these emails are someti
- [How long does it take to process a refund?](https://help.tatcha.com/en_us/how-long-does-it-take-to-process-a-refund-SJVevx5Rkl.md): Refunds get credited back to your original method of payment within 14 business days of receiving your return
- [United States (USA) Returns](https://help.tatcha.com/en_us/united-states-(usa)-returns-HJSePxq0Jx.md): Domestic orders in the USA as well as APOFPODPO and US Territories can be returned within 60 days from the date of purchase by printing your own free UPS re
- [Happiness Guarantee](https://help.tatcha.com/en_us/happiness-guarantee-Bkfgwg9RJx.md): At Tatcha we are inspired and humbled by this principle and have adopted it as our philosophy for customer service We treasure every customer and live to surp
- [International Returns](https://help.tatcha.com/en_us/international-returns-ryx2ApwBMx.md): divInternational return shipping costs are not covered by TATCHA Please email customercaretatchacom for international returns instructionsbrbrstrong

## Orders, Payments & Billing

- [What forms of payment does Tatcha accept?](https://help.tatcha.com/en_us/what-forms-of-payment-does-tatcha-accept-ByOkvecCye.md): We accept most major credit cards including Visa Mastercard American Express and Discover We also accept PayPal Afterpay Amazon Pay and ApplePay  We do n
- [What type of currency is used on this website?](https://help.tatcha.com/en_us/what-type-of-currency-is-used-on-this-website-S1t1Dl5RJl.md): The prices listed are in United States Dollars USD
- [Can I cancel or modify an order once it has been placed?](https://help.tatcha.com/en_us/can-i-cancel-or-modify-an-order-once-it-has-been-placed-BkflwlcA1e.md): While we will do our best to make accommodations we are unable to guarantee cancellations and modifications after an order has been placed Please kindly email
- [How soon do out of stock items return?](https://help.tatcha.com/en_us/how-soon-do-out-of-stock-items-return-B1pgPg5A1g.md): Our team works hard to bring items back in stock as quickly as possible For most products we provide a waitlist on each product page and encourage you to sign
- [How do I know if my order was placed successfully?](https://help.tatcha.com/en_us/how-do-i-know-if-my-order-was-placed-successfully-SJWWDl9R1l.md): After you place an order you will receive an order confirmation in the email you provided Please check your junkspam folder if you dont see it in your inbox
- [Are your products available at retail stores or outside the USA?](https://help.tatcha.com/en_us/are-your-products-available-at-retail-stores-or-outside-the-usa-S15Ta6DrMl.md): You can find TATCHA products at select retailers in the USA and internationally To view our current list of authorized retail partners and locations please vi

## Promotions

- [Do promotional codes apply to Curate Your Own Set?](https://help.tatcha.com/en_us/do-promotional-codes-apply-to-curate-your-own-set-BkOyPl901g.md): Promotion codes cannot be applied to  Curate Your Own Set 
- [Do you have a birthday promotion?](https://help.tatcha.com/en_us/do-you-have-a-birthday-promotion-SySewl9Ayx.md): Please click  here  to join our Email list and Birthday Program Once you are enrolled please expect a lovely email with an amazing offer a few days before you
- [Do promotional codes apply to Subscribe & Save orders?](https://help.tatcha.com/en_us/do-promotional-codes-apply-to-subscribe-and-save-orders-BkClvg5R1e.md): Promotion codes cannot be used with any Subscribe  Save orders
- [How do I sign up for your newsletter?](https://help.tatcha.com/en_us/how-do-i-sign-up-for-your-newsletter-r1RgwlqRJx.md): Please  click here  to sign up to join our Email list An introductory email will be sent to you Please check your spamjunk folder as these emails are sometim
- [Can I refer a friend to TATCHA?](https://help.tatcha.com/en_us/can-i-refer-a-friend-to-tatcha-H1TxPlqRyx.md): Yes please click  here  to learn more about this program
- [Can more than one promotional code be used in an order?](https://help.tatcha.com/en_us/can-more-than-one-promotional-code-be-used-in-an-order-S1pevl5A1x.md): Only one promo code is allowed per order
- [Moisturizer Trial Kit $20 Voucher - Terms and Conditions](https://help.tatcha.com/en_us/moisturizer-trial-kit-20-voucher-terms-and-conditions-H188lIOsg.md): 20 voucher to use on your next 35 order Promotion valid through 1159 PM PT on 6302026 Offer can only be redeemed by purchasers of the Find Your Moistu

## Subscribe & Save

- [Subscribe & Save Terms & Conditions](https://help.tatcha.com/en_us/subscribe-and-save-terms-and-conditions-BynJvg9RJe.md): Subscribe  Save Program    10 off all auto delivery purchases    Free shipping and returns    Product sent at the frequency youve selected until you cancel
- [How do I cancel an Subscribe & Save order that's in process?](https://help.tatcha.com/en_us/how-do-i-cancel-an-subscribe-and-save-order-that's-in-process-rykgDgqR1g.md): While we will do our best to make accommodations we are unable to guarantee cancellations and modifications after an Subscribe  Save order has been placed Pl
- [Can I use a promotion code on Subscribe & Save orders?](https://help.tatcha.com/en_us/can-i-use-a-promotion-code-on-subscribe-and-save-orders-ryDxPg5Akg.md): Promotion codes cannot be used with any Subscribe  Save orders
- [Do Subscribe & Save orders come with samples?](https://help.tatcha.com/en_us/do-subscribe-and-save-orders-come-with-samples-SyYeDxc0kx.md): Yes and subsequent Subscribe  Save orders are automatically shipped with samples
- [How do I modify or cancel my Subscribe & Save subscription?](https://help.tatcha.com/en_us/how-do-i-modify-or-cancel-my-subscribe-and-save-subscription-Bkuevx50Jl.md): To adjust your subscription just log in and visit your  account 

## E-Gift Cards

- [Do you offer physical gift cards?](https://help.tatcha.com/en_us/do-you-offer-physical-gift-cards-H15xvg5Ckx.md): We only offer  Virtual Egift  cards at the moment
- [E-Gift Card Terms & Conditions](https://help.tatcha.com/en_us/e-gift-card-terms-and-conditions-SkslPe5CJe.md): EGift Cards will be emailed the same day if they are ordered before 5 pm on business days Otherwise they are processed the next business day  An EGift car
- [How do I apply an E-Gift card code?](https://help.tatcha.com/en_us/how-do-i-apply-an-e-gift-card-code-BJUxPlq0ye.md): You can redeem your code or check the balance when adding the payment information during checkout
- [How soon will the recipient receive the E-Gift card?](https://help.tatcha.com/en_us/how-soon-will-the-recipient-receive-the-e-gift-card-ry2gwe5CJe.md): EGift Cards will be emailed the same day if they are ordered before 5 pm on business days Otherwise they are processed the next business day     Please hav
- [What if my order total is different than my gift card balance?](https://help.tatcha.com/en_us/what-if-my-order-total-is-different-than-my-gift-card-balance-BkneDe5R1x.md): If the amount of your gift card does not cover the total order amount you will need to pay the remaining order amount with a credit card  If the amount of you

## Skincare Guide

- [Do you offer eye treatments?](https://help.tatcha.com/en_us/do-you-offer-eye-treatments-ryn1ve5AJg.md): We offer an eye treatment collection to care for all the concerns for the eye area including dark circles puffiness dehydration and fine lines and wrinkles
- [What products are best for me?](https://help.tatcha.com/en_us/what-products-are-best-for-me-SJCJDxqCkg.md): We offer various ways for you to discover the right productsfrom quizzes to oneonone consultations via video and chat    How to determine your skin type    
- [What can I use to help with breakouts?](https://help.tatcha.com/en_us/what-can-i-use-to-help-with-breakouts-H1xgwgq0ye.md): Visit these links to help you find the right product    Collection to help minimize breakouts    Brightening treatment to care for scars    Shop our top picks 
- [How can I contact Customer Service?](https://help.tatcha.com/en_us/how-can-i-contact-customer-service-rJXgwl50kx.md): Our Client Care Team is available MondayFriday 9 am5 pm PT excluding holidays     Email customercaretatchacom  Phone 18773228633
- [What is the best moisturizer for me?](https://help.tatcha.com/en_us/what-is-the-best-moisturizer-for-me-H1VxwgqAkl.md): We offer a wide variety of textures each incorporating essential ingredients tailored by skin type All moisturizers are also clinically tested to be noncomed

## Ingredients & Packaging

- [Are your products cruelty-free?](https://help.tatcha.com/en_us/are-your-products-cruelty-free-H1_JvgqAkg.md): We proudly do not test on animals Internationally we are committed to being crueltyfree and we do not allow anyone to test on our behalf     We are a part 
- [Are your products fragrance-free?](https://help.tatcha.com/en_us/are-your-products-fragrance-free-Byckve9Rye.md): Most products contain a light natural fragrance The fragrance is a blend of allnatural aromatics We promise that we always formulate without synthetic fragr
- [What is Hadasei-3™?](https://help.tatcha.com/en_us/what-is-hadasei-3tm-rkWgPg9A1l.md): Every formula is crafted at the Tatcha Institute in Tokyo where leading scientists innovate within tradition balancing timeless Japanese botanicals with prove
- [Are your products gluten-free?](https://help.tatcha.com/en_us/are-your-products-gluten-free-ByLlPl90yx.md): We have a collection of items that are free of ingredients derived from wheat or gluten but not certified as glutenfree  See products that are  glutenfree 
- [Do you formulate with Retinols/Retin-A?](https://help.tatcha.com/en_us/do-you-formulate-with-retinolsretin-a-S1wgDe9R1l.md): We chose not to formulate with retinol so our collection can be pregnancyfriendly Retinol made from vitamin A derivatives is generally not recommended for u
- [What is the shelf life of your products and how should I store them?](https://help.tatcha.com/en_us/what-is-the-shelf-life-of-your-products-and-how-should-i-store-them-rJ9gDl5RJe.md): Most of our skincare items have a shelf life of 3 years unopened You do not need to refrigerate them just store them in a cool dark place and away from dire
- [Are your products safe to use while pregnant or breastfeeding?](https://help.tatcha.com/en_us/are-your-products-safe-to-use-while-pregnant-or-breastfeeding-B1yWDxcA1l.md): Our products are pregnancyfriendly as we do not formulate with retinols Additionally we do not formulate our products with the following ingredients that hea