What happens if I accidentally returned an item that is not a TATCHA.com purchase? July 11, 2019 22:27 Updated TATCHA is not responsible for any items returned without an authorized prepaid label provided by our Client Care Team. Related articles Domestic (USA) Returns What happens if I accidentally returned an item without authorization? Happiness Guarantee How long does it take to process a refund? What if I used an e-gift card as the original method of payment?