Your happiness is our highest priority. If you are dissatisfied with your purchase for any reason, you can create a complimentary UPS return shipping label within 90 days for any domestic orders on Tatcha.com. There are three ways to begin the return process:
- Visit your account page and select “My Orders”
- OR Enter your order number and email address here.
- OR View your shipping confirmation email and click "Track My Order" for return details
*For return requests beyond 90 days, please Contact Us for assistance.
TERMS & CONDITIONS:
- Only products purchased on Tatcha.com may be returned for a refund or exchange.
- You can only exchange for items of the same price excluding any discount that was applied.
- Items purchased with a discount or as part of a valued set are not eligible for an exchange.
- We cannot accept items purchased from another retail store location for an exchange or refund.
- We cannot accept nearly empty containers, or containers filled or tampered with other creams for refund or exchange.
- Shipping costs and gift-wrapping services are not eligible for refunds.
- We cannot accept partial returns or exchanges for bundle sets. You must return the complete set for a refund.
- We are not responsible for personal damages to an item. If the item has been dropped, stolen, spilled, misused, etc., we cannot refund or accept a return.