If you are returning packages or items and are outside of the United States, please be aware that shipping costs are not covered by Tatcha at this time. Contact Us for a Return Authorization and instructions. We do not offer exchanges to an International location. Shipping fees, customs/duties or any additional fees are not eligible for refunds.
TERMS & CONDITIONS:
- Only products purchased on Tatcha.com may be returned for a refund.
- We cannot accept items purchased from another retail store location for an exchange or refund.
- Complimentary gift with purchase items must be included to be eligible for a full refund.
- We cannot accept nearly empty containers, or containers filled or tampered with other creams for refund or exchange.
- Shipping cost and gift wrapping services are not eligible for refunds.
- We can not accept partial returns or exchanges for bundle sets. You must return the complete set for a refund.
- We are not responsible for personal damages to an item. If the item has been dropped, stolen, spilled, misused, etc., we cannot refund or accept a return.