If you are outside of the United States, please be aware that return shipping costs are not covered by TATCHA at this time. Contact Us for return authorization and instructions.
TERMS & CONDITIONS:
- Only products purchased on Tatcha.com may be returned for a refund.
- We do not offer exchanges to international locations.
- We cannot accept items purchased from another retail store location for an exchange or refund.
- We cannot accept nearly empty containers, or containers filled or tampered with other creams for refund or exchange.
- Shipping fees, customs/duties, gift-wrapping services or any additional fees are not eligible for refunds.
- We cannot accept partial returns or exchanges for bundle sets.
- You must return the complete set for a refund.
- We are not responsible for personal damages to an item. If the item has been dropped, stolen, spilled, misused, etc., we cannot refund or accept a return.