Deeply embedded in Japanese culture is the concept ichi-go, ichi-e. In English, the phrase translates to, “just this moment, once in a lifetime,” and speaks to the preciousness and unrepeatable nature of every interaction.
At Tatcha, we are inspired and humbled by this principle and have adopted it as our philosophy for customer service. We treasure every customer and live to surprise and delight you. In every moment, your happiness is our highest priority.
The following are promises we make to you as part of our Happiness Guarantee:
- Free Shipping: We are delighted to offer complimentary shipping for all standard U.S. orders over $25.
- Three Complimentary Samples: Every order includes three samples to help you discover something new to love.
- Complimentary Skincare Consultations: We would love nothing more than to care for your skin! Not sure which items are best for you? A Tatcha Skincare Specialist is available to help.
- Full Returns within 90 days for Domestic Orders on Tatcha.com: We understand skincare is a personal purchase. Sometimes an item is not right for you. Click here to learn how to create a pre-paid shipping label for your return and we will issue a full refund to your original form of payment. For return requests beyond 90 days, please Contact Us for assistance.