# Happiness Guarantee

> At Tatcha we are inspired and humbled by this principle and have adopted it as our philosophy for customer service We treasure every customer and live to surp

Source: https://help.tatcha.com/en_us/happiness-guarantee-Bkfgwg9RJx

Last updated: 2025-04-30T18:23:04.886Z

At Tatcha, we are inspired and humbled by this principle and have adopted it as our philosophy for customer service. We treasure every customer and live to surprise and delight you. In every moment, your happiness is our highest priority.

  

The following are promises we make to you as part of our Happiness Guarantee:

  

*   **Free Shipping:** We are delighted to offer complimentary standard shipping to all U.S domestic locations
*   **Complimentary Samples:** Every order includes samples to help you discover something new to love—subject to availability
*   **Complimentary Skincare Consultations:** We would love nothing more than to care for your skin! Not sure which items are best for you? A Tatcha Skincare Specialist is available to [help](https://www.tatcha.com/consultation.html).
*   **Full Returns within 60 days from the date of purchase for U.S. Domestic Orders on Tatcha.com:** We understand skincare is a personal purchase. Sometimes an item is not right for you. Click [here](https://tatcha.kustomer.help/en_us/united-states-(usa)-returns-HJSePxq0Jx) to learn how to create a UPS pre-paid shipping label for your return and we will issue a full refund to your original form of payment. Returns over 60 days from the date of purchase do not qualify for return/exchange or store credit.