Return Policies
Articles
International Returns
April 30 2025 5:32pmInternational return shipping costs are not covered by TATCHA. Please email customercare@tatcha.com for international returns instructions. TERMS & CONDITIO...What if I accidentally send an item in my return or return something that is not from Tatcha.com?
April 30 2025 5:41pmTATCHA is not responsible for any items that are returned to us by mistake....How do I track my return shipment?
April 30 2025 5:50pmThe tracking number for the return shipment will be emailed to you once a return label is created. Please check your spam/junk folder as these emails are someti...How long does it take to process a refund?
April 30 2025 5:52pmRefunds get credited back to your original method of payment within 14 business days of receiving your return....United States (USA) Returns
April 30 2025 5:56pmDomestic orders in the USA as well as APO/FPO/DPO and U.S. Territories can be returned within 60 days from the date of purchase by printing your own free UPS re...Happiness Guarantee
April 30 2025 6:23pmAt Tatcha, we are inspired and humbled by this principle and have adopted it as our philosophy for customer service. We treasure every customer and live to surp...